The Geni Blog

Unexpected Geni downtime, Tuesday, October 20th.

Geni.com experienced network difficulties starting the morning of Tuesday, October 20th. Users may have experienced Geni pages that did not load due to network timeouts. The site was taken down at 3:45 PM Pacific time to investigate, and was brought up and down several times through the evening.

Our engineers worked through the night to trace the problem and restore service, and Geni.com was brought back online at 4:30 AM Wednesday morning. At no point was any user data lost.

We are currently investigating the reason for the network failure, and configuring more robust backup systems. Thank you for your patience as we worked to bring Geni back online.

We're back

Wednesday morning update: Geni experienced network routing failures overnight. The site was put back online around 4:30 AM Pacific time. No data was lost during this period. We are sorry for any difficulties you experienced during this time, and will have a more complete update later today in another blog post. All site features are functioning normally at this time, but if you experience site instability, please let us know at help [at] geni [dot] com.

Update 10:30 PM Pacific: The site should be working again for most users. Things should be operating normally again. Visit Geni.com

Update 8:45 PM Pacific: We're experiencing some issues again, we hope to be back real soon.

UPDATE: We're Back!

We're doing some work behind the scenes right now, so you may have issues accessing Geni.com. We'll post an update here when we're done.

We'll be right back

UPDATE: We're back!

Geni.com will be offline for a few minutes. We'll let you know when we are back.

We'll be right back!

Update: Geni.com is back. Click here to return to Geni.

Geni.com is down for a few minutes. We'll back back real soon.

We'll Be Back in a Few Minutes.

Update 11:50 AM PST: We're back.

We're making a few changes related to Friday's maintenance.

Scheduled Maintenance - July 31, 2009 - 7:00 p.m. PST

Update (2:30am pst): Okay, things are looking better now. Thanks again for your patience, obviously this took way longer than we had expected. You can now return to Geni.com.

Update (12:30am pst): Unfortunately we have run into issues so the site will not be back for another few hours. We'll do our best to make it quick and keep you all updated.

Update (10:00pm pst): We should be very close to bringing the site back now. Should just be a few more minutes. Thanks for your patience.

Quick update (8:15pm pst): Maintenance is proceeding according to plan. Should be back in another hour or so.

On July 31, 2009 Geni will be unavailable for a few hours. This planned maintenance will start at 7:00 pm PST. We are scheduling this brief period of maintenance during off peak hours, but apologize for any inconvenience this may cause. We'll keep this post updated during the downtime.

We'll Be Right Back

UPDATE: We're back, sorry about the downtime!

We're taking the site down temporarily for some maintenance. In the meantime, you can read about our newest features in our user forum.

Billing Issues

*Update:  As of 12:40 PM PST, it looks like our payments processor is back up and running. You should be able to purchase virtual gifts & subscriptions at this time, but please be aware that there may still be a few bumps in the road today.  We'll keep everyone updated here on our blog as things develop. 

Due to an issue with our payment processor, authorize.net, we have been unable to process any payments since late yesterday. We are waiting for more information and will keep this post updated. In the meantime, we are not able to process any virtual gift or subscription orders or renewals.

We'll Be Right Back After A Short Break

Update 7:00 PM Pacific: We're back.

We're taking Geni.com down for a few minutes for some maintenance. Total downtime should be less than ten minutes.

Scheduled Maintenance

Update 9:40 PM Pacific: Geni.com is back online.

We'll be taking Geni.com down for about 30 minutes tonight, starting at 9:00 PM Pacific. Updates will be posted here.