Yes, Judy, I am a Curator.
Curators are volunteers who work closely with both Geni staff and users in a variety of ways. There are now 80 of us around the world, some of us have been serving in this capacity since September and some have been brought on as recently as this week. Basically, we're here to help. There is information on the Wiki page which goes into greater detail about who we are, what we can help with, etc., http://wiki.geni.com/index.php/Curators
There is also a Public Discussion, http://www.geni.com/discussions/80793 , where you can ask for assistance.
Links to a variety of helpful topics can be found in the help forums, http://help.geni.com/home
So! There are a lot of places to search for help. Or, you can always start a public message, or send one of us a direct message to our inbox!
(I wholeheartedly agree! There is so much more Geni could do to educate its users and guide us along. I'm always preaching "Educate, Engage, and Empower" in all of our curator discussions with Geni staff. They are an involved and responsive staff and have made great strides of late, but there's *so* much more we could do! I'd love to hear more of your observations - thoughts about where people get frustrated, confused, disenchanted... and what you think would be helpful in preventing discouragement. I don't have any power, but I do speak up!)